You can permanently delete your MowNow account and all associated cloud data at any time—either instantly inside the mobile app or from the web without reinstalling the app.
Option 1: Instant Deletion Inside the MowNow App (Fastest)
If you still have MowNow installed on your iPhone, iPad, or Android device:
- Open MowNow and ensure you are signed in to your account.
- On the Garage Dashboard, tap your Account Profile icon in the top-right corner.
- Tap Delete Account & Data and confirm Delete Forever.
Alternative in-app path: Navigate to Legal & Compliance → Privacy Policy → Delete My Account & Data. Your account and cloud records are purged immediately upon confirmation.
Option 2: Request Deletion on the Web (No App Required)
If you have already uninstalled MowNow from your device, send a deletion request from the email address registered to your MowNow account:
- Email To: privacy@mownowapp.com
- Subject Line:
MowNow Account Deletion Request - Processing Time: Verified requests sent from your registered account email address are processed and permanently purged within 7 business days, with email confirmation sent upon completion.
What Data Is Permanently Deleted vs. Retained
Complete Purge Policy: Deleting your MowNow account permanently removes your personal authentication record and all cloud-synced equipment data with 0 days of post-deletion retention in our production database.
- Permanently Deleted Immediately:
- Your user authentication profile and email login (
auth.users) - All saved garage mowers, serial numbers, and hour meter readings (
user_mowers) - All maintenance history, oil/filter service logs, and notes (
maintenance_logs) - All uploaded equipment profile photographs and custom machine requests
- Your user authentication profile and email login (
- Data Retention Exceptions: None for standard user accounts. Anonymized server security logs (which contain no garage or personal profile records) automatically roll off within 30 days, and any legally mandated tax/accounting transaction records (if applicable) are retained solely as required by federal or state tax law.